Terms & Conditions and Pricing Information

Pricing, Call-Outs & Fault Finding

Pricing will be confirmed before attendance or before works commence wherever reasonably possible. Some work can be priced as a fixed quotation, while fault finding, diagnostics and smaller works are commonly charged by call-out and/or hourly rate.

Note: If you would like fixed pricing for planned work, please request a quotation before booking. Fault finding and emergency works may need to be charged based on time and materials due to the unknown nature of the issue.

Quotations, Estimates & Variations

1. A quotation or estimate is an offer to complete the work specified at the price given. Any further work requested by the client will be accepted via a new quotation, estimate or agreed update.
2. Quotations and estimates are valid for 14 days from the date issued unless otherwise stated.
3. Any quotation or estimate including SWA cable, specialist materials or items subject to significant price movement may need to be re-quoted when the works are booked.
4. Variations, extras or additional works required by the client should be detailed as soon as possible so an updated cost can be agreed.
5. Unforeseen issues, hidden defects, unsafe existing wiring or additional remedial work discovered during the works may affect the final cost.

Electrical Standards & Building Regulations

1. All electrical installation work will be carried out to comply with BS 7671, including the latest edition and amendments in force at the time of the works.
2. Electrical installation work will comply with applicable Building Regulations in force at the time of the works.
3. NSE (SE) Ltd accepts no responsibility for defects introduced by tampering, misuse, unauthorised alterations or other work carried out after completion.
4. NSE (SE) Ltd cannot be held responsible for pre-existing defects, deterioration, non-compliant existing wiring or concealed issues discovered during the course of the works.

Emergency Work & Safety

1. Emergency work will be agreed between the client and NSE (SE) Ltd prior to work being carried out wherever reasonably possible.
2. If urgent work is required and the client is unavailable, NSE (SE) Ltd will endeavour to carry out work using the safest and most cost-effective solution unless expressly forbidden beforehand.
3. Urgent safety work carried out in these circumstances will be chargeable to the client.
4. Where a safe repair cannot be completed immediately, certain circuits or equipment may be isolated until a safe and cost-effective solution can be found.

Materials, Accessories & Client Supplied Equipment

1. All electrical materials and accessories supplied by NSE (SE) Ltd remain the property of NSE (SE) Ltd until final payment is received.
2. The risk in goods supplied passes to the client upon delivery to site. The client is responsible for ensuring the property and materials are suitably insured during the works.
3. NSE (SE) Ltd reserves the right to refuse to install sub-standard, damaged, unsuitable or non-compliant accessories or equipment supplied by the client.
4. Quotations and estimates are based on fitting standard electrical accessories unless otherwise stated.
5. Accessories or equipment that require excessive preparation, modification or non-standard installation may incur additional cost.

Installation Method, Access & Making Good

1. Unless stated otherwise, cables will be concealed by chasing into building fabric or installed within building voids, under floors or similar locations where practical.
2. Where concealed installation is impractical, cabling will be neatly surface run, either clipped direct or installed in suitable trunking or conduit.
3. Where carpets, floor coverings or floorboards require lifting, NSE (SE) Ltd will take reasonable care and will refit them to an acceptable standard where possible.
4. Specialist flooring, fitted carpets, decorative finishes or delicate building fabric may require a specialist tradesperson at the client’s cost.
5. Re-decoration, plastering, making good and repairs to building fabric are not services provided by NSE (SE) Ltd unless specifically agreed in writing.
6. The client is responsible for ensuring reasonable access to the property, working areas, consumer units, loft spaces, outbuildings and other required areas for the duration of the works.

Clean Working & Site Conditions

1. All reasonable endeavours will be made to carry out installation work to a clean and tidy standard.
2. Dust sheets and vacuum cleaning equipment will be used as necessary and where practical.
3. Electrical installation work can create dust, disturbance and noise, especially where chasing, drilling, rewiring or access work is required.

Payment Terms & Certification

1. Unless agreed in writing, payment in full must be made within 7 days of the invoice date.
2. Stage payments may be requested by prior arrangement for larger planned works.
3. NSE (SE) Ltd reserves the right to request stage payments where works take longer than expected, are delayed, or where materials and labour have already been supplied.
4. Electrical certificates, inspection reports, Part P notifications and compliance documentation may be withheld until full payment has been received.
5. Late payment may result in further action to recover the outstanding amount.

Cancellation, Delays & Rebooking

1. The client should provide as much notice as possible if an appointment or agreed work date needs to be cancelled or rearranged.
2. NSE (SE) Ltd reserves the right to charge for cancelled appointments where insufficient notice is provided, access is not available, or materials have been ordered specifically for the works.
3. NSE (SE) Ltd will not be liable for delays caused by circumstances outside reasonable control, including supplier delays, unsafe site conditions, lack of access, weather, illness or emergency attendance elsewhere.

Disputes

In the event of a dispute, mediation is the preferred method of resolution. Please contact NSE (SE) Ltd as soon as possible so that any concern can be reviewed and addressed fairly.

Dispute contact: Nick@ns-electrical.co.uk