Terms & Conditions and Customer Information

Quotations, Estimates & Variations

NSE (SE) Ltd aims to provide clear information regarding scope of works, likely timescales and expected costs before work begins wherever reasonably practicable.

1. A quotation or estimate is an offer to complete the work specified at the price given. Any further work requested by the client will be accepted via a new quotation, estimate or agreed update.
2. Quotations and estimates are valid for 14 days from the date issued unless otherwise stated.
3. Any quotation or estimate including SWA cable, specialist materials or items subject to significant price movement may need to be re-quoted when the works are booked.
4. Variations, extras or additional works required by the client should be detailed as soon as possible so an updated cost can be agreed.
5. Unforeseen issues, hidden defects, unsafe existing wiring or additional remedial work discovered during the works may affect the final cost.
6. NSE (SE) Ltd will keep customers informed of significant changes affecting cost, timescales, scope of works or unforeseen issues identified during the project.

Pricing, Call-Outs & Fault Finding

Pricing will be confirmed before attendance or before works commence wherever reasonably possible. Some work can be priced as a fixed quotation, while fault finding, diagnostics and smaller works are commonly charged by call-out and/or hourly rate.

Note: If you would like fixed pricing for planned work, please request a quotation before booking. Fault finding and emergency works may need to be charged based on time and materials due to the unknown nature of the issue.

Consumer Cancellation Rights

For contracts agreed in a customer's home, by telephone, email or online, domestic customers may have cancellation rights under the Consumer Contracts Regulations 2013.

Where applicable, customers have the right to cancel within 14 days of entering into the contract.

If a customer requests work to commence during the cancellation period, charges may apply for work completed, labour provided, time spent and materials supplied up to the cancellation date.

Certain exemptions may apply to emergency works requested by the customer.

Access, Working Areas & Customer Responsibilities

1. The client is responsible for ensuring reasonable access to the property, working areas, consumer units, loft spaces, outbuildings and other required areas for the duration of the works.
2. Parking, permits, keys, gate codes, tenant access or access arrangements should be confirmed before attendance where required.
3. Working areas should be cleared as far as reasonably practicable before works begin.
4. Customers should remove or protect valuable, delicate or irreplaceable items before work begins.
5. Where carpets, floor coverings or floorboards require lifting, NSE (SE) Ltd will take reasonable care and will refit them to an acceptable standard where possible.
6. Specialist flooring, fitted carpets, decorative finishes or delicate building fabric may require a specialist tradesperson at the client’s cost.

Vulnerable Customers

NSE (SE) Ltd is committed to treating all customers fairly and respectfully.

Where customers require additional support due to age, disability, illness, language barriers or personal circumstances, reasonable adjustments will be made wherever reasonably practicable to ensure clear communication and informed decision making.

Technical findings, recommendations and available options will be explained in plain English wherever reasonably practicable.

Electrical Standards, Safety & Communication

1. All electrical installation work will be carried out to comply with BS 7671, including the latest edition and amendments in force at the time of the works.
2. Electrical installation work will comply with applicable Building Regulations in force at the time of the works.
3. Customers will be kept informed of significant changes affecting costs, programme, scope of works or unforeseen issues identified during the project.
4. NSE (SE) Ltd accepts no responsibility for defects introduced by tampering, misuse, unauthorised alterations or other work carried out after completion.
5. NSE (SE) Ltd cannot be held responsible for pre-existing defects, deterioration, non-compliant existing wiring or concealed issues discovered during the course of the works.

Emergency Work & Safety

1. Emergency work will be agreed between the client and NSE (SE) Ltd prior to work being carried out wherever reasonably possible.
2. If urgent work is required and the client is unavailable, NSE (SE) Ltd will endeavour to carry out work using the safest and most cost-effective solution unless expressly forbidden beforehand.
3. Urgent safety work carried out in these circumstances will be chargeable to the client.
4. Where a safe repair cannot be completed immediately, certain circuits or equipment may be isolated until a safe and cost-effective solution can be found.

Installation Methods, Making Good & Clean Working

1. Unless stated otherwise, cables will be concealed by chasing into building fabric or installed within building voids, under floors or similar locations where practical.
2. Where concealed installation is impractical, cabling will be neatly surface run, either clipped direct or installed in suitable trunking or conduit.
3. All reasonable endeavours will be made to carry out installation work to a clean and tidy standard.
4. Dust sheets and vacuum cleaning equipment will be used as necessary and where practical.
5. Reasonable steps will be taken to protect floors, furnishings and property within working areas.
6. Electrical installation work can create dust, disturbance and noise, especially where chasing, drilling, rewiring or access work is required.
7. Re-decoration, plastering, making good and repairs to building fabric are not services provided by NSE (SE) Ltd unless specifically agreed in writing.
8. Whilst reasonable care will be taken, NSE (SE) Ltd cannot accept liability for damage to items that have not been removed from active working areas where such damage could not reasonably have been prevented.

Materials, Accessories & Client Supplied Equipment

1. All electrical materials and accessories supplied by NSE (SE) Ltd remain the property of NSE (SE) Ltd until final payment is received.
2. The risk in goods supplied passes to the client upon delivery to site. The client is responsible for ensuring the property and materials are suitably insured during the works.
3. NSE (SE) Ltd reserves the right to refuse to install sub-standard, damaged, unsuitable or non-compliant accessories or equipment supplied by the client.
4. Quotations and estimates are based on fitting standard electrical accessories unless otherwise stated.
5. Accessories or equipment that require excessive preparation, modification or non-standard installation may incur additional cost.

Use of Subcontractors

Where specialist trades or additional labour are required, NSE (SE) Ltd may engage suitably competent and qualified subcontractors.

Responsibility for the overall contract, workmanship and customer service remains with NSE (SE) Ltd unless otherwise agreed in writing.

Completion & Handover

Upon completion, NSE (SE) Ltd will explain the work carried out where appropriate and provide any relevant certification, inspection reports, operating instructions or compliance documentation applicable to the completed works.

Customers are encouraged to raise any questions or concerns before completion of the project.

Certification & Compliance Documents

1. Where applicable, electrical certificates, inspection reports, EICRs, Part P notifications and compliance documents will be supplied following completion and payment.
2. Electrical certificates, inspection reports, Part P notifications and compliance documentation may be withheld until full payment has been received.
3. Certificates and reports reflect the condition and extent of the installation inspected or tested at the time of the work only.

Workmanship Guarantee

NSE (SE) Ltd takes pride in delivering work to a high professional standard.

Any defects arising directly from workmanship should be reported as soon as reasonably possible.

Where appropriate, defects arising from workmanship will be investigated and rectified within a reasonable period.

This guarantee does not cover fair wear and tear, misuse, accidental damage, unauthorised alterations, third-party interference, manufacturer defects or existing electrical defects not directly related to the works undertaken.

Manufacturer warranties remain subject to the terms of the product manufacturer.

Payment Terms

1. Unless agreed in writing, payment in full must be made within 7 days of the invoice date.
2. Stage payments may be requested by prior arrangement for larger planned works.
3. NSE (SE) Ltd reserves the right to request stage payments where works take longer than expected, are delayed, or where materials and labour have already been supplied.
4. Late payment may result in further action to recover the outstanding amount.

Cancellation, Delays & Rebooking

1. The client should provide as much notice as possible if an appointment or agreed work date needs to be cancelled or rearranged.
2. NSE (SE) Ltd reserves the right to charge for cancelled appointments where insufficient notice is provided, access is not available, or materials have been ordered specifically for the works.
3. NSE (SE) Ltd will not be liable for delays caused by circumstances outside reasonable control, including supplier delays, unsafe site conditions, lack of access, weather, illness or emergency attendance elsewhere.

Complaints Procedure

NSE (SE) Ltd aims to provide a professional and reliable service at all times. If you are dissatisfied with any aspect of the service provided, please contact us as soon as possible.

Complaints contact: nick@ns-electrical.co.uk

Dispute Resolution

In the event of a dispute, customers should first contact NSE (SE) Ltd directly so that concerns can be reviewed and addressed promptly.

Where a dispute cannot be resolved directly, customers may seek further guidance through NAPIT, TrustMark or any recognised Alternative Dispute Resolution process where applicable.

Dispute contact: nick@ns-electrical.co.uk

Privacy & Data Protection

Personal information is handled in accordance with UK data protection legislation and used only for the administration of quotations, works, certificates, compliance documentation and associated services.

Customer information will not be sold to third parties.

Contact Information